Facilities Management Software

AVSM

Impact have taken ITIL best practice and ITSM best practice and moulded these two industry standards and applied them to AV creating AVSM (Audio Visual Service Management).

The interface is a website – there are two websites:

• Service desk (Impact)
• Customer portal

It can be used:

• As a help desk for IT – used internally
• As a tool to deliver managed services
• As a transparent ticketing tool ensuring SLA’s are met

Advantages:

• Flexible offering that is bespoke to customer requirements
• Very intuitive
• Simple interface- driven by a dashboard
  • Easy to use, visual indications
  • Looks like outlook
• No need to download any software
• Customers can log and close tickets
• Exposes how we are responding to the customer’s needs
• Can be integrated with room management to proactively monitor equipment

AIM

Audiovisual Information Management (AIM) is a reporting software tool developed by Impact to capture and relay live information on technicians activity levels along with monitoring videoconferencing system usage.

AIM is used by both Impact Marcom AVFM personnel and the client, who is given full visibility of the information via a secure log-in. AIM allows graphs and reports to be easily compiled using captured data that includes:

• The number of meetings that has utilised an Impact technician
• How many meetings have occurred in each office location
• How many meetings have occurred within a given timeframe
• Amount of time a piece of equipment has been used

Another of the key features of AIM is its ability to report on how many carbon miles/tons have been saved by using videoconferencing over business travel. Using the government standard formula for calculating carbon ton saving, the technician enters the point-to-point locations for the meeting and AIM works out the saving.